Here to Help: Improving Your Government's Customer Service bFhymO8oADs1 you'll explore case studies from

you'll explore case studies from three different jurisdictions who have developed civic education and leadership academies for their citizens and will learn how similar programs could benefit your own community

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you will discuss what the budget is and what to do with it

About the Series

Here to Help: Improving Your Government's Customer Service bFhymO8oADs1 you'll explore case studies fromWhile we've come to expect a high standard of customer service from the private sector, in the public sector the stakes are even higher a single negative interaction can tarnish a citizen's view of their local government as a whole. As such, a commitment to great customer service should be reflected in your jurisdiction's policies, procedures, and hiring practices. In this webinar, you'll join a panel of ICMA members as they explore some of the