Manage Hostile Customers in Retail Environments Language Education This section introduces the role

This section introduces the role of independent advocacy services and support coordinators in assisting participants to make informed decisions and challenge unjust outcomes

social media engagement

and collect and track data to inform your interventions

·       Inform relevant parties according to service procedures

Manage Hostile Customers in Retail Environments Language Education This section introduces the roleINTRODUCTION: Welcome to the Manage Hostile Customers in Retail Environments course. This course only includes a challenge assessment designed to assess your knowledge and skills required to demonstrate competence in identifying potentially disruptive customer behaviour, using effective communication to understand and respond to conflict, applying de escalation strategies, managing unsafe or non compliant customer behaviour, escalating incidents