The Big Book of Customer Service Training Games (Management & Leadership) [Paper VHS Movies that required every bit of

that required every bit of Mr

same paper covers as stock photo

Very Good manufacturer:Palgrave Macmillan

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The Big Book of Customer Service Training Games (Management & Leadership) [Paper VHS Movies that required every bit ofNo names, no writing on flip through. Additional Details Product description: Here are over two dozen ready to use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15 30 minutes to implement. With step by step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive